FAQ

What are the processing and travel estimates?

Preparation usually takes 1–2 business days after successful authorization. Once the order leaves, estimated carrier travel is another 4–6 business days. Checkout shows available destinations and fees.

Are change-of-mind returns allowed?

Yes, provided the non-defective product is new, unused, and in original condition. We also accept defective returns and exchanges. Begin within 30 calendar days after delivery and obtain approval before mailing. Full conditions are in the Refund Policy.

Will I pay for the return?

An included free prepaid return label is supplied inside the package, and no restocking fee applies. Use the label only after approval and follow the confirmed instructions; request assistance if it is missing. A refund is processed and initiated to the original method within 10 days of approval, with separate bank posting time.

How do I ask another question?

Carrier tracking is provided when available, and checkout lists payment methods. Visit Contact Us for product, order, exchange, delivery, payment, or privacy support.